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Client Experience - Rostering And Office Administration

Just Better Care - Hobart, TAS

Administration & Secretarial
Source: uWorkin


The Role

  • Responding to phone, email and walk in enquiries in a timely manner
  • Ensuring the planner is managed in advance and clients, brokers and teams are updated with changes - including Public Holidays
  • Ensuring exceptional and accurate record taking is maintained in all our systems
  • Monitoring for quality outcomes and escalating where needed
  • Ensuring the Hobart Office is running smoothly on a day to day basis (stationary, PPE stock control)
  • Works closely with the Victorian teams to ensure quality standards are consistently applied and maintained
  • Provide a pathway to WHS reporting for Field Staff
  • Develop and maintain service schedules/rosters - including forward planning, geographical clusters, cancellations, short notice urgent needs of clients
  • Ensuring our Field Teams are kept updated on changes to rosters/schedules, availability and work offers
  • Arranging replacement staff to cover planned or unplanned absences and shift changes
  • Providing coaching, supervision, support and direction to Community Support Professionals to ensure quality service is provided to people they support
  • Maintaining and updating data in company information systems
  • Meeting the specified standards for the delivery of quality in-home care and support services
What You Will Need
  • Friendly and open approach to work providing reliability and professionalism at all times
  • Exceptional communication skills and ability to demonstrate high levels of empathy and a commitment to quality outcomes
  • Competent skills in technology, e.g Microsoft Suite (Outlook, Word, Excel), CRM Tools, Intranet, Phone Systems
  • Proven ability to follow WHS process and legislative requirements adhering to all compliance needs
  • Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem solving skills
  • Current Federal Police Check
  • Ability to work as part of a team and on your own
  • At least 3 years in a similar role
  • Previous experience in the community care or health/aged care sector an advantage
What We Offer
  • Friendly, flexible and supportive work environment
  • Training & professional development opportunities (including free access to online learning tools & programs)
  • Access to our free Employee Assistance Program
  • Staff recognition programs