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Risk, Fraud & Payment Analyst

Genesis Global Limited - Hobart, TAS

Banking & Finance
Source: uWorkin


Full Job Description
Position Purpose

Reporting to the Risk, Fraud & Payments Team Leader, the jobholder will make sure all customer withdrawals are processed correctly and timely whilst proactively anticipating issues to minimize fraud risk and upholding outstanding levels of customer service.

Key Responsibilities

Independently determine fraudulent activity and act according to agreed procedures with regards to transaction acceptance, account blocking and further checks.

Reactively and proactively conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity

Investigate suspicious alerts (internal & external) with proper analysis and follow-up

Careful monitoring of possible money laundering transactions and communication of suspicions by submitting appropriate Suspicious Activity Reports (SARs) to MLRO

Proactively find players receiving bonuses which they are not eligible for applying appropriate processes to resolve the issue

Keep aware of active bonus campaigns and their vulnerabilities assuring that vulnerabilities do not manifest into business losses through diligent oversight of the customer base

Performing checks on customers and requesting the relevant KYC documents in compliance with any regulatory governing bodies and based on determined customer risk level

Suggest improvements to the Tools and procedures

Specialise in the detection & prevention of fraud

Professional handling of all related customer queries

Process incoming and outgoing customer payments, in a timely and error-free manner

Follow up any payment-related issues or customer queries proactively

Retrieve deposits from online banking sites and post into customer betting accounts

Perform bank checks and other reconciliation tasks as needed

Undertake necessary administration work, including dealing with customer correspondence and record-keeping/case management.

Knowledge of customer verification process for different regulations including the verifying player's documents.

Skills & Requirements:
Ability to work closely with other departments across geographical boundaries.

Liaise with Customer Services on a daily basis, to resolve customer queries

Ability to work hours to suit the business needs - typically shifts 08H - 00H including weekends.

Excellent organizational and communication skills

Meticulous, takes initiative and possesses good analytical skills

Ability to meet deadlines on a day-to-day basis

Ability to work well with others and be a team-player

Good knowledge of Microsoft Office.

Strong knowledge of how fraud or money laundering can occur within a financial system would be considered an asset.

Further Information

At Genesis we offer a friendly, dynamic work environment. We believe that our employees are our main asset and we make sure that we walk the talk. In addition to a competitive salary, we also provide daily lunch, regular team events, Comprehensive Health Insurance and other benefits. This position is based in Malta and we are looking to recruit as soon as possible.