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Front Office Team Leader

AccorHotels - Hobart, TAS

Hospitality, Travel & Tourism
Source: uWorkin


Full Job Description
In the lively Seaport Precinct in the heart of Launceston, where the North and South Esk Rivers meet, sits

Peppers Seaport Hotel

. Built on the site of an old dry dock, this stylish and contemporary Launceston accommodation is designed in the shape of a ship, giving it a distinct nautical ambience. Our function centre overlooking the River Esk is a busy conference venue that embraces the laidback waterfront atmosphere, while its surrounding restaurants and proximity to the Tamar Valley make it popular with food lovers.

We are currentlyseeking a full time

Front Office Team Leader

to lead the day to day Front Office Operations.

You may have previous experience in a similar role, or you may be looking to take that next step in your career, either way we would love to hear from you. Your role will handle guest queries and complaints efficiently and effectively whilst providing operational support and supervision on shift.

There are a few things that would make you shine in this role, having energy and a positive attitude as well as the ability to provide a structured and consistent onboarding and training experience for Front Office team members. You will ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the property.

Your energy, drive and positive attitude will be contagious to all you work with and you will thrive on contributing to the bigger picture through your ability to multitask, work under pressure and think on your feet to quickly resolve issues & guest complaints.

Last, but certainly not least, you should be a great person to work with, who is reliable, level headed and able to ensure continuous improvement through your ability to think outside the box.

If you have exceptional personal presentation, the flexibility to work a 7 day roster and are someone who goes the extra mile to provide a memorable guest experience, Apply now!