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May

Customer Service Specialist

Suncorp Group - Hobart, TAS

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Full Job Description
We currently have an exciting opportunity available to join our Apia team as a Customer Value Specialist. This is a permanent full-time position located in Hobart.

The Role

As a Customer Value Specialist, you will be responsible for supporting potential and existing Apia customers both face to face and over the phone to address all their insurance needs.

Key Responsibilities

Deliver seamless customer service, both face to face and over the phone, and provide value for our customers
Identify the appropriate insurance products and policies to meet customer requirements
Achieve customer sales, service and retention targets
Participate in community engagement activities

To be successful you will have

The ability to connect with customers, lead great conversations and provide the right solutions
Experience in customer focussed role and knowledge/understanding of a sales process
You will be comfortable working to achievable customer sales and service targets
Computer literacy and navigation skills

Training & Hours

7 weeks full time training
These are full time positions working Monday - Friday
$49,306 + superannuation

Our Benefits

Discounts of up to 25% on our various Insurance, Banking & Superannuation products
Flexible working environment and arrangements; genuine focus on work-life balance
Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program ($600), Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition)

For over 30 years, Apia has been providing a range of great value products and services to people over 50, and these days, we're helping over 700,000 Apia customers protect what matters most. We believe experience should be rewarded and that's why we’re always looking for ways to offer more choice, affordability and benefits important to you. Working for Apia, which is part of the Suncorp Group, is more than just a job. It’s a chance to develop your career and make a difference at the same time and be rewarded for your experience.

If this opportunity sounds like the challenge you have been looking for please apply online today. For further information regarding this position, please contact our recruiting partner Hays Talent Solutions on 02 8226 9659 for more information

At the Suncorp Group we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution.

Advertised: 01 May 2021 AUS Eastern Standard Time
Applications close: 30 May 2021 AUS Eastern Standard Time