• 1Search for courses by Study Area, Level and Location
  • 2We deliver you all the matched results
  • 3Choose one or more course providers to contact you
Industry

Distance from location (kms)

Exact 5 10 25 50 100

Posted since

All 2 Days 1 Week 2 Weeks 1 Month

Sort results by

Relevance Date

25

May

Customer Support Specialist - Swedish (Night Shift)

Genesis Global Limited - Hobart, TAS

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Position Purpose

A Customer Support Specialist in our organisation will be 1st line Support for players wishing to contact the company with regards to various matters. These matters include Account queries, Bonus enquiries, Complaints, Promotions, Basic Technical support and other various troubleshooting needs.

We at Genesis strive to be the best in Support and Customer care within the industry and we are looking for individuals who possess the same vision.

Key Responsibilities

Handle customer queries through Live Chat and email

Escalating to relevant departments and following up on the resolution

Working with multiple back offices, internal tools as well as engaging 3rd parties (Games providers) to ensure customer queries are answered and/or resolved in a timely and correct manner

Assisting customers encountering issues with processing payments (Credit Cards, Bank transfers, E-wallets, Paysafe)

Assisting customers with their KYC procedure - Also working closely with the Risk team in this matter

Working closely with the VIP, Marketing and Risk/Payments department

Crediting bonuses & Free spins

Upselling the Brands promotions

Actively engaging customers

Requirements

Fluent in Swedish and English language skills (written and spoken)

Knowledge of other languages would be an advantage

Customer support experienced

Strong PC and internet skills

Very good problem-solving skills

Strong attention to detail

Strong team player

Good online attitude

Staff will be required to work Night shifts only.

Further Information

At Genesis we offer a friendly, dynamic work environment. We believe that our employees are our main asset and we make sure that we walk the talk. In addition to a competitive salary, we also provide daily lunch, regular team events, comprehensive health insurance and other benefits. This position is based in Malta and we are looking to recruit as soon as possible.