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Duty Manager

AccorHotels - Otago, TAS

Hospitality, Travel & Tourism
Source: uWorkin


Full Job Description
Overlooking picturesque Lake Wakatipu and a stroll from the heart of Queenstown, Peppers Beacon attracts a mix of Kiwi and international guests in search of year round adventure. Admire spectacular views of the Remarkables Mountains while you work, and when you’re not you can enjoy the perks of peaks, careering down some of New Zealand’s best ski fields yourself.

We are seeking amotivated, highly engaging and passionate Full-Time Duty Manager to join our Team at Peppers Beacon Queenstown.

About the Role - mainresponsibilities included, but not limited to, are:

Leadership of Front Office team members in the absence of Heads Of Departments as required.
Ensure guest feedback is recorded accurately and action any service recovery processes in a prompt and efficient manner.
Work closely with all departments todeliver excellent standards, products and services
As required assist with reservations while ensuring hotel specific SOP's are adhered to at all times
Ensure all accounting practices and processes are achieved per hotel specific SOP's
Actively contribute towards reaching agreed hotel performance targets and objectives, both financial and guest sentiment Key Responsibilities:
Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
Maintain effective communication, at all times, among all teams
Coaching and development of team around systems, service delivery, brand standards and culture
Guest service and problem resolution in a professional manner
Driving financial targets and soft targets around exceptional guest service
Seeking, monitoring and assessing guest feedback and putting into place detailed action plans focussed on enhancing the guest journey
Ensuring a safe and secure environment for guests and colleagues
Driving colleague engagement and brand pride across the Front Office
Always adhere to all company policies and procedures
Report any security issues to senior management immediately
Take responsibility for extra management tasks, as required, in the absence of senior hotel management
Conduct stocktake of all Front Office equipment and supplies as required using the correct procedure
Code and sign all invoices accurately and efficiently as required
Compliance to all food storage, preparation and hygiene are adhered to at all times
Ensuring immaculate presentation of the Front Office, both front and back of house areas at all times

Key Attributes:
This is a hands-on role, covering all areas of Front Office Operations as well as overseeing the hotel in the absence of the Front Office Manager.
A minimum of 1-2 years' experience in similar 4.5 star hotel service environment. This will enrich confidence and the creation of ultimate memorable moments for our guests who are at the heart of everything we do
Our ideal candidate will have a history of excellent customer service and should have experience in handling guest comments, both positive and negative, extremely well.
Your ability to make quick decisions within the parameters of the role is critical to ensure that the guest and the hotel are both protected and receiving maximum benefits as a result of any decision reached.
Applicants should hold a current General Manager's certificate and First Aid Certificate or be in the position to readily obtain one. You will also require a full, clean New Zealand Driver's Licence.
This is an important role in ensuring that the hotel, as a whole, is operating efficiently and reaching financial budgeted goals along with our guest sentiment goals, all whilst offering exceptional customer service.
The successful candidate needs to be able to work under pressure, have the ability to work independently and also be able to lead a dedicated team of hospitality professionals on a shift basis which will include a variety of evening, weekends and overnight shifts.
To excel in challenging and intense roles, demonstrateexceptional people skills, have a meticulous and methodical mannerand have the ability to perform to deadlines.
You feel excited when all your tasks are completed as you possess excellent time management skills and you are highly organised
Engaging leadership style that articulates team work while working shoulder to shoulder
You are a self-motivated person and nothing drives you harder than accepting the challenge
Your grooming and personal presentation sets you apart from the herd
Enjoy working a flexible seven day a week roster including shift work, weekends and public holidays
Ability to manage and exceed customer service standards while being self-motivated, enthusiasm and using initiative
Excellent interpersonal skills, with the ability to communicate at all levels
Occupational Health & Safety qualifications/skills (in food hygiene, chemical, and manual handling).
A positive attitude andenjoy workingin a cohesive team, with the ability to be creative and unique full of ideas with the ability to solve challenging problems.
Strong organisational skills and ability to work sole charge and think on your feet.
Be motivated to produce fantastic service and constantly evolve and strive for improvements.
Applications will only be considered from candidates that currently have the right to work in New Zealand at the time of application.

There are a few things that will make you shine in this role, having energy and a positive attitude, a genuine customer service focus and a dedication to always making our guest’s smile during their stay. We are seeking someone who goes the extra mile to provide a memorable guest experience with the ability to multitask, work under pressure and think on your feet to quickly resolve issues.

If you're an energetic hospitality professional with a passion for customer service, apply now!