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Au- Property Administration Assistant

Crawford and Company - Launceston, TAS

Administration & Secretarial
Source: uWorkin


Purpose of Position

Providing administrative and clerical assistance to a Loss Adjuster or small team of Loss Adjusters. This position may be required to work alongside other Administration Assistants in the business to ensure the efficient running of business operations.

Position Summary

  • Efficient and accurate typing of client reports, correspondence and other documents.
  • Update Claims Management System as required by Adjuster/s
  • Provide limited claims as required
  • Answer incoming calls promptly
  • Respond to client & insured queries via telephone and email.
  • Liaise with service/product replacement providers
  • Diary management as required
  • Ensure matters offered for filling are filed in an appropriate & timely manner
  • Process outgoing mail daily
  • Archive files and retrieve files from archive on request
  • Manage files as and when required.
  • Maintenance of office forms
  • General office tasks as required

Key Crawford Behaviours

  • Customer Focus: Focus on understanding and meeting the customer's needs. Involves actively seeking information to understand internal and external
    customers’ circumstances, problems, expectations, and needs
  • Organisational/Time Management: Effectively prioritises work and meets deadlines. Involves allocating time and resources efficiently and effectively; managing multiple assignments or tasks effectively.
  • Quality: Consistently produces high quality work. Involves professional presentation of documents, with high level of accuracy.
  • Communication/Interpersonal Skills: Communicates clearly and professionally with both internal and external clients. Involves conveying information, both written and verbal, in a clear and concise manner.
  • Responsiveness: Responds to requests for information, emails and returns telephone calls promptly and professionally
  • Adaptability: Demonstrates tolerance for uncertainty; responds to changing circumstances by being innovative and altering behaviour to better fit different situations; learn new skills, perform work in different ways; willing to be flexible.
  • Teamwork: Works cooperatively with others and build effective working relationships to accomplish common team goals and objectives. Involves understanding team dynamics, fostering collaboration, providing a tangible contribution and listening and responding to the input of others in a manner that creates an environment of mutual trust and respect. Willingness to transfer knowledge and skills as appropriate.

Key Relationships

  • Adjuster/s
  • Administration Assistants
  • Clients
  • Service providers

Experience/Knowledge Required

  • Minimum two years office administration/clerical experience
  • Digital Dictation
  • Minimum 45 wpm typing speed Desirable
  • Secretarial experience

Personal Attributes Required

  • Team Player
  • Work without supervision
  • Client service focus
  • Excellent interpersonal skills

Technical Skills Required

  • Computer literate
  • High level literacy & adequate numeracy skills
  • Word Processing skills
  • Document formatting skills



Launceston, TAS

Administration & Secretarial


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