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Case Worker

Bethlehem House Tasmania Inc - Hobart, TAS

Voluntary, Charity & Social Work
Source: uWorkin









Purpose of role

To work effectively with male clients in the Specialist Homelessness Services target group who are experiencing or at risk of experiencing homelessness and work collaboratively with other Case Workers at Bethlehem House. You will provide responsive;

- Strength based assessment and crisis intervention showing dignity and respect in all transactions;

- Initial case planning and case coordination, linking accommodation with support services including incorporating client participation strategies and ensuring client feedback mechanisms are used. This may include attending case conferences and transporting and supporting clients to medical/legal appointments.

- Emotional and general support using interpersonal skills which includes bit is not limited to counselling, problem solving and conflict resolution.

- Assistance to male client escaping domestic violence with emotional and general support including referral to specialist services

- Information on issues such as health, employment, income support, training, substance use, domestic violence and family access and community resources

- Assistance to client issues with budget and other financial matters

- Long term support to achieve long term goals by empowering the male client to facilitate their transition to independent living whilst maintaining professionalism

Main duties and responsibilities

Core objectives include:

· Set priorities and monitor work flows in your area of responsibility, including establishing new programs for men involving volunteers and support workers

· Develop, plan and supervise the implementation of educational and/or developmental programs for clients

· Establish outcomes for new projects to achieve organisational goals

· Maintain a knowledge base of relevant housing information, available client resources, service providers and referral points

· Provide practical support to locate and establish accommodation

· Taking part in excursions with the clients to facilitate social inclusion activities as required

· Maintain accurate and concise case notes and statistics in accordance with funding guidelines on data base and ensure requested reports to CEO are accurate

· Participate in team based processes including staff and resident meetings, staff and student induction activities, program planning activities, training, skill development and offer support and guidance to other team members as appropriate

· Provide expert advice to employees at a lower level and to volunteers

· To participate in the ongoing development and planning of the organisation by contributing to strategic planning and implementation, service reviews, Community/Government education and research and service promotion

· Contribute to policy and procedure formation, annual evaluations, internal quality assurance reviews and other planning processes as directed whilst maintaining a safe working environment by adhering to OH&S policies, procedures and guidelines

· Actively contribute to the House team culture and service development, including supporting change management and quality improvement processes as directed

· As a level 5 member of staff this post will be working autonomously and at times will be required to respond to direction of the CEO

· Participate in an “on-call” roster as required

· Contribute to one’s own professional development

· Receive mentoring support from colleagues where appropriate

· Breathalyse and urine test male clients as required to ensure compliance

· Assist in random room checking as required to ensure compliance

The above list is not exhaustive and the role may change to meet the overall objectives of the company.

Other duties

Fulfil other duties as required by management and other department personnel as requested/required.



· Completion of a Social Work or Psychology Degree with relevant experience, or an Associate Diploma in Welfare work with considerable relevant experience and/or qualifications or experience deemed relevant

· Ability to pass psychometric testing


· Understanding of ethical case management practice principles including issues relating to males who are experiencing homelessness including a conceptual understanding of the social and political context in which they occur

· Demonstrated knowledge and understanding of client driven case management principles to provide direct service provision to male clients with complex needs including drug and/or alcohol, psychiatric, domestic violence, gambling and correctional and/or justice issues using skills such as motivational interviewing

· Comprehensive knowledge and understanding of the issues of male homelessness which includes the concepts of social justice, social change and empowerment and their practical application

· Able to apply knowledge gained through qualifications and previous experience

· Knowledge of and the ability to effectively utilise the network of community support services and resources

· A high level of interpersonal skills in dealing with the public and other organisations

· Week-developed written and oral communication skills, including the ability to conduct interviews and assessments, problem solving and crisis intervention

· Good understanding of Microsoft Office and data base systems, preferably with experience of SHIP database and/or the Outcomes Star framework

· Willingness to support Bethlehem House’s vision and mission statement

Skills & competencies

· Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face.

· Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.

· Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.

· Teamwork: willingness to assist and support others as required and get on with team members.

· Time management/organisation: accomplish objectives effectively within time frame given, and carry out administrative duties within portfolio in an efficient and timely manner.

Personal attributes

· Professional approach.

· Ability to work under pressure.

· Organisational and time management skills.

· Excellent attention to detail.

· Confident manner.

· Positive approach to change.


· Driver’s Licence, Police check and WWVP card essential

This job description serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform other job-related tasks requested by management and as necessitated by the development of this role and the development of the business.

Job Types: Full-time, Temporary

Salary: $69,321.00 – $84,725.00 per year


  • 8 hour shift
  • Day shift
  • On call

COVID-19 considerations:
Covid policies and procedures active

Work Remotely:

  • No

Hobart, TAS

Voluntary, Charity & Social Work


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