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Guest Service Agent

Voyages Indigenous Tourism Australia - National Park, TAS

Hospitality, Travel & Tourism
Source: uWorkin


Full Job Description
"What ever you do today make sure you take the time to consider your career and the once in a lifetime opportunity to live and work in Australia's Red Centre...."
With 4 individually branded hotel and apartment complexes across Ayers Rock Resort we offer both our guests and employees a multitude of world class Accommodation options.
To undertake all reception/front office duties in an efficient and friendly manner to achieve the highest level of guest satisfaction whilst contributing to effective hotel operations.

The successful applicant will have:
Previous experience in either a hotel reception or other similar Customer Service/guest facing role.
Previous experience in the use of Opera or other Hotel Property Management System is highly regarded.
All roles around Ayers Rock Resort are of a physical nature and require a reasonable level of fitness and physical ability to perform the role safely as outlined in departmental procedures.
Ability to work well in a team
Ability to work independently as required
High level verbal English communication skills
Time management and self-organisational skills
Self-motivated and enthusiastic personality
Good personal presentation
Reliability & trustworthiness

Key responsibilities:
Provide a high standard of quality service to all guests by responding to all enquiries and issues efficiently
Operate switchboard functions, handling all calls promptly and professionally
Book, sell and promote tour options in an unbiased manner
Process hotel charges to guests’ accounts, ensuring bills are accurate and that payments are processed correctly and securely.
Check arrivals sheet, site inspections of rooms, and attend to any room changes as necessary, advising all relevant department of changes
If required, manage any after hours’ reservations, using your knowledge secure each booking
To uphold a professional image for the Resort at all times whilst undertaking daily duties
To develop professional customer relationships and ongoing provision of excellence in customer service (internal and external)
To liaise with various Resort departments to achieve an organised and cohesive approach towards daily operations
To complete all duties in line with standard operating procedures
To create and maintain positive internal relations with all staff and management throughout Ayers Rock Resort to assist and support the business operations
Maintain up to date knowledge of goods and services provided by Ayers Rock Resort as well as the local area in order to provide accurate and relevant information to customers
Resolve customer complaints to the customer’s satisfaction within your level of training and authority
A National Police Check is a mandatory step of the recruitment process.
Voyages Ayers Rock Resort offers you a truly unique opportunity to live and work within one of Australia’s most iconic destinations, offering excellent work life balance. With a range of remote area benefits including relocation bonus, subsidised accommodation, gym and sports club, meals on duty, an Accor staff card after six months of service and an extensive programme of community events and activities.
"Don't wait for Tomorrow, Discover Today..."

National Park, TAS

Hospitality, Travel & Tourism


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