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Service Manager - Calder

Work Health Investments - Calder, TAS

Voluntary, Charity & Social Work
Source: uWorkin


Full Job Description
Our Business:
As a leading provider of Disability Employment Services across Australia, we supported nearly 7,000 Australians into sustainable employment in 2019 - and are continuing to make a difference in the lives of individuals, families and communities through our focus on work and health.

We are currently experiencing strong and unprecedented growth across the business and are now recruiting experienced management professionals to continue spearheading and championing our high performing DES consulting team.

The Role:
We are currently seeking an experienced Service Manager to lead our Calder team.

In this role, you will be responsible for the delivery and profitability of Disability Employment Services contracts within the relevant Employment Service Areas. Reporting to the Regional Manager, you will oversee a team of DES consultants within your designated area, as well as all relevant KPI measures. In addition, be responsible in ensuring community / employer relationships locally are maintained appropriately.

Key Responsibilities:
Ensure team Key Performance Indicators (KPIs) and contractual obligations are consistently met and exceeded.
Establish and communicate clear direction for the effective operations of all locations / ESAs, set objectives and priorities, promote effective teamwork and innovative solutions.
Responsible for recruitment, selection, induction and on boarding of employees for all locations / ESAs.
Develop and maintain a culture of performance across the business.
Develop the capacity of your team to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback and opportunities to learn through formal and informal methods.
Be accountable and transparent to the Regional Manager with respect to business risk, governance, contractual and financial performance.
Achieve financial target for ESAs in line with approved DES budget.
Ensure placement rates are achieved across all locations / ESAs in line with approved DES budget.
Foster a team environment that maintains a customer focus at all times
Liaise with local community providers to build relationship to achieve a direct registration pathway.
Represent atWork at public forums and on various committees as required.
Ensure the presentation of the Branch is maintained to a high professional standard.

Please note: this opportunity is a Full Time Max Term Contract until June 30, 2023.

About You:
You will bring a high level of leadership, strategic initiative and team oversight to manage a high performing existing team. Ideally, you will also possess the following attributes:

Strong knowledge of the Department Code of Conduct and Service Guarantees.
Comprehensive knowledge of the Disability / Employment Services industry (contractual obligations, guidelines, management, and performance systems).
Demonstrated experience in managing teams and/or multiple sites in an Employment Services business.
Proven team management skills.
Confidence in staff recruitment, training and performance management.
Outstanding organisational and time management abilities.
Relevant commercial acumen
Highly developed interpersonal skills, as well as strong written and verbal communication.
Advanced Microsoft Office skills including Word, Outlook, Excel and PowerPoint.
Hold and maintain a current Australian Driver's License.
A Diploma of Frontline Management is preferred but not essential, as is a demonstrated aptitude for cultural competency skills.

To reward your existing team leadership experience and strategic nous, you will be offered a range of attractive and on-going benefits, including (but not limited to) the following:

Ongoing career development and national opportunities;
Access to a range of learning opportunities, including individual training and mentoring;
Access to a range of benefits including discounts for: health insurance, banking and home loans;
Roadside Assistance; and
Ability to purchase additional leave.

If you are interested in being considered for this role, please select the "Apply for this Job" tab to upload your resume / cover letter.

You are welcome here.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. When you join MedHealth, we want you to bring your whole self to work - and we value your unique contribution.

Further details about atWork Australia can be found on our website: www.atworkaustralia.com.au or please contact Kingsley Norris - Recruitment Advisor on 03 8648 0918.

Calder, TAS

Voluntary, Charity & Social Work


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