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Customer Service Administrator

Cover-More Insurance Services - Uxbridge, TAS

Customer Service & Call Centre
Source: uWorkin


Full Job Description
Job Description

Cover-More Group was founded in 1986 in Sydney, Australia and boy have we come a long way since then! With offices now in over a dozen global locations we proudly employ over 1,500 employees globally. Owned by Zurich, but with separately managed business entities, we can truly offer you a world of possibilities within insurance. Get ready to do your best work…and then some.

Everyone at Cover-More lives and breathes customer service - but particularly in our call centre, this team gives their all to provide excellent service to our customers. It’s also about getting results in a supportive, lively and fast-paced environment. It’s a great place to work, and an even better one to flourish.

A bit about you:
You’ll have strong written and verbal communication skills - you can communicate with anyone
You’ll have previous experience working in a customer service environment
You’ll have the ability to assess information quickly with attention to detail and ask questions when required
You’ll have a passion for customer service and solving customer problems
Holding an existing CII FIT qualification would be an advantage otherwise CII FIT to be taken and passed during probation. We are willing to help you grow and develop and will give the time and tools to help you succeed
You’ll be able to work out of our Uxbridge office Monday - Friday

A bit about the Job:
You’ll manage customer enquiries via email, telephone and webchat
You’ll build rapport and strong relationships with customers
You’ll resolve customer complaints within relevant framework
You’ll meet call quality and quantity KPI’s
You’ll handle administrative tasks
Above all, you’ll drive a customer first mentality

Why pick us?

An extra day of annual leave for each complete year of service, up to 5 extra leave days
We’ll provide you with about supportive management who have your back and want you to succeed
We’ll support you to grow with global opportunities across both Cover-More and Zurich Groups

We respect that you’re you and thoroughly embrace diversity, so whatever walk of life you wander, you do you and come as you are…we’ve got you!

Uxbridge, TAS

Customer Service & Call Centre


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