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Client Services Officer

Tasmanian Government - Hobart, TAS

Health, Medical & Pharmaceutical
Source: uWorkin


Client Services Officer (513455) - Community Rehabilitation Unit

Tasmanian Health Service
Tasmanian Hlth Service - Southern Region
THS - Sth - Complex, Chrnc & Commty Serv

Applications must be submitted by Sunday 18 April, 2021 11:55 PM

Position details

Applications close:
Sunday 18 April, 2021 11:55 PM AEST

Band 2 Range 1 Lvl 2

Employment Type:
Full Time


Ground Fl, Peacock Bldg, Repat


$57,305 to $61,704 per annum


General Stream Band 2


Health and Human Services (Tasmanian State Service) Award

Period of Employment

Permanent, full-time, day work, working 76 hours per fortnight, commencing ASAP

Please note that this process may be used to fill fixed term and casual opportunities as they arise.


Community Rehabilitation Unit


As a member of a client service team, and as directed by the Administrative Coordinator and Clinic Administrative Team Leader, the Client Service Officer will:

  • Provide an efficient, courteous, and client-centred personal and telephone reception service for clients and visitors of the Community Rehabilitation Unit (CRU), the Lower Statton Clinics (“the clinics”) and the Repatriation Centre.
  • Ensure timely and accurate administrative and operational support to the Manager CRU, clinical staff, and the clinics to meet the CRU’s needs, objectives, and reporting requirements.
  • Provide a reception and telephone service to the clients and visitors of the CRU, the clinics and the Repatriation Centre including sorting and preparing mail and billing information.
  • Receive and register client referrals on the Patient Administration System in preparation for triage by intake clinicians and medical specialists and issue acknowledgment letters to referrers and general practitioners as per established procedures.
  • Coordinate, book and register appointment attendance for clients of the CRU, clinics, and other services as required, send appointment letters, and prepare daily appointment lists and facilitate SMS appointment reminders and confirmation calls as per established procedures.

Essential Requirements

The Head of the State Service has determined that the person nominated for this job is to satisfy a pre‑employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:

1. Conviction checks in the following areas:
a) Crimes of Violence
b) Sex Related Offences
c) Serious Drug Offences
d) Crimes involving dishonesty

2. Identification check

3. Disciplinary action in previous employment check

Applicants should note that, for a period of six months from the date of publication, this selection process may be used to fill subsequent or similar full time and part time vacancies.

How to apply

Applications will only be accepted online. This ensures important questions about you are answered.

You will be prompted to complete an online application form, complete/upload your selection criteria responses and attach your resume. Please note that attachments must be in Microsoft Word or PDF format.

Referee details are submitted as part of the online application so make sure you have the contact details for two referees before applying.

Important information

The email account you provide when making job applications will be used in correspondence to you. It is important that this is kept up to date and monitored regularly.

To update your email address (or contact number), log in to www.jobs.tas.gov.au and look for “Existing applicant login” where you can update your details.

For further information contact

Name: Anne Bell
Position: Team Leader Statton Clinics
Phone: (03) 6166 2721
Email: anne.bell@ths.tas.gov.au

Better health and quality of life around Tasmania.

Visit us at www.ths.tas.gov.au

Hobart, TAS

Health, Medical & Pharmaceutical


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