Manage a portfolio of property claims to conclusion, ensuring compliance with service level agreements and meeting key performance indicators

• Maintaining expected case load of property claims
• Examining claims forms, policies and endorsements, client instructions and other records to determine coverage
• Investigating claims by conducting office-based analysis of physical damage details, interviewing claimants, and comparing claim information with evidence.
• Providing support and advice to policy holders with respect to their claims
• Setting loss reserves
• Preparing first reports by collecting and summarising information required
• Where possible settling claims after determining liability, client’s instructions, and authority levels
• Controlling claim costs
• Type client reports in an accurate and timely manner
• Adhere to insurer client Service Level Agreements and processes.
• Update Claims Management System as required
• Effectively deal with service/product replacement providers
• Comply with and maintain Service Level Agreements and Key Performance Indicators
• Maintaining company reputation and insurance product integrity by complying with federal and state regulations and service standards
• Process daily outgoing mail in a timely manner
• Archive files and retrieve archived files on request
• Maintaining professional and technical knowledge through continuing education
• Providing assistance to other offices in the event of a Catastrophe, as required

• Customer Focus: Focus on understanding and meeting the customer's needs. Involves actively seeking information to understand internal and external customers’ circumstances, problems, expectations, and needs
• Organisational/Time Management: Effectively prioritises work and meets deadlines. Involves allocating time and resources efficiently and effectively; managing multiple assignments or tasks effectively.
• Quality: Consistently produces high quality work. Involves professional presentation of documents, with high level of accuracy.
• Communication/Interpersonal Skills: Communicates clearly and professionally with both internal and external clients. Involves conveying information, both written and verbal, in a clear and concise manner.
• Responsiveness: Responds to requests for information, emails and returns telephone calls promptly and professionally
• Adaptability: Demonstrates tolerance for uncertainty; responds to changing circumstances by being innovative and altering behaviour to better fit different situations; learn new skills, perform work in different ways; willing to be flexible.
• Teamwork: Works cooperatively with others and build effective working relationships to accomplish common team goals and objectives. Involves understanding team dynamics, fostering collaboration, providing a tangible contribution and listening and responding to the input of others in a manner that creates an environment of mutual trust and respect. Willingness to transfer knowledge and skills as appropriate

• Branch Manager
• Adjusters
• Clients
• Service providers

• Experience in management of General Insurance Claims
• Insurance Contracts Act/FSRA legislation awareness
• Stable work history
• Excellent English
• High Typing speed

• Team Player
• Work without supervision
• Client service focus

• Computer literate
• High level literacy and adequate numeracy skills
• Word Processing