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Senior Business Systems Support Officer (357052)


Government, Defence & Emergency
Source: uWorkin


We encourage applications from Indigenous Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and lesbian, gay, bisexual, transgender and intersex (LGBTI) people.

The Department of Justice supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact person listed for this vacancy.

We are a diverse and inclusive workplace and understand the importance of flexible working arrangements. Talk to us about how this could work for you.

Period of Appointment

2 years.

Hours per fortnight

73.50 hours per fortnight - flexible options available. 


  • Provide daily business system support services, including advice on issues associated with Agency business systems and projects with information management and technology components.
  • Manage the changes to corporate business applications through established change and release management processes, while effectively and harmoniously liaising between Business Unit representatives, Application Developers and ICT Services staff.
  • Perform System testing and coordinate structured User Acceptance testing.
  • In consultation with stakeholders, develop Business System Management plans for the Department’s business systems and support those systems in accordance with these plans.
  • Coordinate contractors providing third-level support and monitor associated Service Levels.
  • Develop and implement complex reports based on data recorded in business information systems.
  • Develop and deliver training in the use of business information systems to local system administrators and develop and maintain system management procedures, troubleshooting articles and associated documentation.
  • Perform any other assigned duties that are at classification level and within the employee’s competence and training.

Pre-employment Checks

The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer.

The following checks are to be conducted:

1. Pre-employment checks
• Arson and fire setting
• Violent crimes and crimes against the person
• Sex-related offences
• Drug and alcohol related offences
• Crimes involving dishonesty
• Crimes involving deception
• Making false declarations
• Malicious damage and destruction to property
• Serious traffic offences
• Crimes against public order or relating to the Administration of Law and Justice
• Crimes against Executive or the Legislative Power
• Crimes involving Conspiracy

2. Disciplinary action in previous employment.

3. Identification check.

Desirable Requirements

  • Bachelor of Information Systems or Bachelor of Business majoring in Information Systems and/or at least 5 years of experience in a similar or relevant role.
  • Driver’s licence.
  • Experience in SQL Server Management Studio, T-SQL, Reporting Services, data-driven Excel reports, pivot tables, Crystal Reporting & Web technologies, Business Analysis, Software Development Lifecycle.

Download the Statement of Duties and any Associated Documents

 Statement of Duties (357052) Senior Business Systems Support Officer (February 2021).docx

 Statement of Duties (357052) Senior Business Systems Support Officer (February 2021).pdf

 Information for Applicants (DOJ).doc

 Information for Applicants (DOJ).pdf

How to apply

Online applications are preferred, please click the blue 'Apply Now' button. You will be prompted to complete an online application form and to attach your cover letter, resume and selection criteria responses. Please note, attachments must be in Microsoft Word or PDF format.


Post your application with the following application form to:

Human Resources
Department of Justice
GPO Box 825

For more information

Dave van 't Veld
(03) 6165 3461