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Service Desk Analyst

Veolia Environmental Services - Hobart, TAS

Source: uWorkin


A Veolia Career

Here, you’ll join a team of passionate innovators... and good humans. Our environmental solutions help customers preserve and renew our natural resources, creating a better future for our planet. Here, you’ll have the opportunity to build your career, and a more sustainable world. Visit our careers website to learn more and meet some of our fantastic team.

The Opportunity

Veolia has a great opportunity for an experienced Service Desk Analyst to join our National Office team in Cambridge, Tasmania. This is a 6 month fixed term contract with possible extension.

You will have proven experience in customer support focussed positions, with strong service orientation and the ability to understand technical problems and articulate solutions to users. You will have demonstrated experience in supporting a variety of technologies such as Google Workspace, Active Directory, Exchange, Windows, Cisco, Citrix, and have experience in using remote support tools.

Working in this collaborative team, you will be encouraged to support your teammates, share knowledge and get stuck into up and coming projects!

Key Responsibilities include:

  • Accurate processing of all incidents and requests in ServiceNow with a view to providing “first call resolution” where possible.
  • Provide a high level of customer service for incoming calls and emails (Service desk operates between 6am-7pm, Monday to Friday with agreed shifts to cover the day).
  • Focus on service continuity to the business, and where escalation is necessary, the incident is fully researched, documented and correctly assigned.
  • Hardware provisioning.
  • Manage support to resolution ensuring appropriate information is captured and recorded in the Service Desk system.
  • Advise users about service desk operational and support facilities and processes.
  • Promote the service desk and encourage user feedback

You’ll need:

  • Demonstrated customer support focus with an attitude of issue ownership
  • Demonstrated experience with support logging
  • Strong service orientation in order to understand technical problems and clearly articulate solutions to users
  • Experience supporting users at remote and diverse locations
  • Demonstrated experience in supporting following technologies :
  • Google Workspace
  • Windows XP, 7, 8, & 10
  • AD and Outlook/Exchange
  • Cisco VoIP
  • Citrix thin client technologies
  • Smartphone OS including IOS and Android
  • Laptop and desktop hardware and associated peripherals
  • Experience in using remote support tools such as remote assistant, teamviewer etc

In this role, you’ll discover:

Great people... and a company that cares
From your teammates in the office, to colleagues and partners across Veolia, you’ll find people who care about doing a good job. You’ll belong in a company that truly cares - about the customer, the community, the environment... and you.

‘Team’ works here - it’s who we are

You’ll work closely with a small team in the office. You will learn from them, as much as they learn from you.

Stimulation and challenge, delivered

While Service Desk is about process and rhythm, you’ll find plenty of variety in your role. In addition to your day to day tasks, you’ll play a key role in identifying more efficient ways of working that don’t compromise quality.

Opportunity and growth, there for the taking

In this role, you’ll be trained across a number of concrete skills for the job in hand. Many of our help desk staff have continued to progress their career with us, moving into permanent roles within IT and management

To Apply

To be considered, applicants must submit a current resume that demonstrates how you meet the requirements of this role.

At Veolia we value diversity, equality and inclusion, we are committed to providing working environments where everyone is included and treated fairly and with respect. We welcome and encourage people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.