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February

Technical Expert

Telstra - Hobart, TAS

IT
Source: uWorkin

JOB DESCRIPTION

We believe it is people who give purpose to our technology. So we're committed to staying close to our customers and providing them the best experience, and delivering the best tech on the best network. Because our purpose is to build a connected future so everyone can thrive.


And, for you, that means incredible opportunities to be challenged, to innovate, and grow your career.

Our Networks & IT team
Our IT&T professionals are responsible for building and supporting world-class IT systems, networks and facilities. The kind that can provide the best possible service to all our customers, from large-scale enterprise to mass-market consumers.
The scope and complexity this involves means you can expect unparalleled opportunities to develop your career.

The role with us
The Technical Expert’s role is to provide level 3 operational support for a significant Government and Enterprise customer network – including activations, pro-active management and fault resolution.

What you'll work on
This role will also include a focus on Complex Fault Investigation, Project participation and operational improvement. Additionally, this role will provide technical leadership for Telstra’s customers, stakeholders and engineering; undertake day to day operational tasks, network audits, network activity reviews and proactive maintenance tasks


Key responsibilities


  • Perform or participate in complex, specialised technical investigations to determine/confirm system and design standards and performance parameters for the networks, infrastructure, products and services supplied and operated by Telstra
  • Provide complex technical advice, support, recommendations and customer consultancy on a range of platforms, devices, applications and computerised systems.
  • Diagnose and restore complex issues with the networks, infrastructure, products and services supplied and operated by Telstra
  • Provide input into and maintain technical documentation.
  • Diagnose and restore complex issues associated to customer’s applications, and private networks for Telstra’s Enterprise and Government customers.
  • Provide effective systems and application administration/management for relevant platforms and environments used.
  • Provide support to other teams within the customer facing environment.
  • Deliver and/or develop technical training, updates & or briefings to all Networking Tasmania staff and clients to ensure understanding of products, process & procedures.
  • Prepare, contribute and maintain process and technical documentation to describe how application infrastructure, products and services operate.
  • Provide pro-active Change Management with customers to ensure that customer impact of service changes and planned outages are minimised
  • Analyse technologies and develop technology strategy and implementation plans relevant to managed environment.
  • Developing tools and processes to support internal/external systems
  • Leverage scripting and programming to build required automation, tools and reports on an ad-hoc basis.
  • Train users and answer application system related questions.
  • Explore new technologies.
  • Operate within security and privacy guidelines.
  • Manage system and host backup/restore activities
  • Participate in on-call roster.

About you
To be successful in the role, you'll bring skills and experience in:-


Essential

  • Bachelor’s degree in Information Technologies or equivalent.
  • Strong experience in the telecommunication industry, including experience working in a service provider or large enterprise environment.
  • Experience with programming and scripting tools (including Perl, PHP, Python, Shell) that is relevant to current environments for automation, investigative and reports activities.
  • Seasoned professional in providing level 3 support dealing with customers and complex applications and product issues.
  • Linux support and systems administration experience.
  • Understanding of protocols/technologies like HTTP, SSL, LDAP, SQL, HTML, XML, and DNS.
  • Clear written and verbal communication skills.

Highly desirable

  • Experience performing system and custom application administration functions.
  • Experience securing network, platform and applications.
  • Experience with development and support of a variety of tool sets used in Networking Tasmania.
  • Experienced with Server hypervisors (i.e. VMware ESXi), Content and Mail filtering, load balancing environments.
  • Windows and other (non-Unix) support and systems administration experience.
  • Knowledge of access technologies (ADSL, BDSL, 4G, NBN, Ethernet and Fibre Services).
  • Experience with Cisco enterprise routers & switches.
  • Experience with Network Management Systems (SSH, SNMP, AAA, SysLog).
  • Routing, Wireless, Firewall and Switching experience.
  • ITILv3 certified


Why join us?

The work is complex and challenging, but will put you at the forefront of technological change as it happens and offer you career experiences you won’t find anywhere else.

Interested? Apply now!
If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!

___________________________

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.