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February

Customer Service Representative

NRMA Motoring & Services - Queenstown, TAS

Advertising, Media, Arts & Entertainment
Source: uWorkin

JOB DESCRIPTION

Our people and our company values drive our success. Our key assets are our people who drive the Thrifty brand and our network of experienced franchise operators. We live and breathe vehicle rentals, and our local experts have an in-depth knowledge of their areas. We're passionate about delivering exceptional service and value, and we want our service to be great, not just good.

About the role

In this role, you'll find your time divided between helping customers coming in to pick up or drop off rental cars, and cleaning/servicing the vehicles, a great mix of engaging with people and focusing on getting the details just right. If you love taking ownership and pride in your work, you'll fit right in at Thrifty!

This includes:
Assisting customers at the beginning and end of rentals
Selling additional services to them
Ensuring all fleet is cleaned to a high standard
Working closely with your team to deliver exceptional service

About you

You'll deliver high quality work every day, being warm and empathetic to exceed customer expectations.

Full NZ driver license
Customers' needs are always top of mind
Genuine passion for delivering great customer service
Great attention to detail
Excellent time management skills
A sense of fun and enjoy working in a team environment

What's in it for you?

At Thrifty we know that two heads are better than one, it takes teamwork to deliver the best service, best product and best experience. As a team, we have shared beliefs and common goals. Our culture is built on our values of energy, courage, humility and ownership. We are proudly diverse and are committed to fostering an inclusive culture where all people are valued, respected and able to contribute their talents to drive organisational performance.

Thrifty is 100% owned by NRMA Motoring and Services. This gives Thrifty employees access to amazing benefits including; discounts on Insurance, Roadside Assistance, Fitness Pass membership, free tickets, wellbeing programs and learning and career development, as well as flexible working arrangements and Thrifty discounts.

We are proudly diverse and are committed to fostering an inclusive culture where all people are valued, respected and able to contribute their talents to drive organisational performance. We encourage applications from people from diverse backgrounds including Maori and Pacific Islander people, as well as all gender identities.

To apply please send your covering letter and CV addressed to Vicky Duff, Branch Manager, Vicky.Duff@thrifty.co.nz

Queenstown, TAS

Advertising, Media, Arts & Entertainment




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