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February

Customer Care Specialist

Vita Group - Kingston, TAS

Retail
Source: uWorkin

JOB DESCRIPTION

Job no: 496623
Work type: Full time
Location: Hobart
Categories: Sales, Administration, Retail Management, Area/Regional Managers, Operations & Support, Senior Management

About our Group:
You may not have heard of us, but it's likely that you've come across us in action. We are an ASX listed company. We help Australians connect to a brilliant future through our Telstra stores and Business & Technology Centres. We bring innovative lifestyle offerings to market through our start-ups, and we guide Australia's small & medium businesses, government departments and industry leaders to take control of the latest technologies that will enable them to thrive.

Our people and our company culture value proactiveness. We are performance, achievement, and team oriented so there will never be a day where you aren't learning, growing, and developing.

Role

A Customer Care Specialist is a passionate people person with exceptional communication and customer service skills. The CCS will be primarily responsible for the execution of the company’s strategy through the coordination & management of the customer flow and experience in the store. The CCS is the first point of contact for all customers entering the store, and is responsible for the customer’s needs and assigning the appropriate consultants to offer solutions.

Responsibilities

Greeting all customers entering the store and assigning appropriate team members to provide effective solutions
Handling escalated front of house customer enquiries
Maintaining urgency on the store floor to manage wait times,
Supporting sales consultants with process & systems
Ensuring front of house store standards are upheld at all times
Maintaining all tools for front of house and checking hardware and software is in functional condition
Supporting the Business/Sales/Operations Manager as required

Your Attributes

You are a passionate people person with exceptional communication and customer-service skills. A passionate problem solver, you thrive on challenges and focus on self-development to excel in a high-performance environment.

Benefits

Performance-based incentives
Leadership and training programs
Flourish: in-house online self-development portal
Discounts from our strategic partners
Salary packaging
Education and Child Care allowance
Paid days off on your birthday and to volunteer

or visit our careers website for further info and progress your career with one of Australia’s leading telecommunications providers.

Advertised: 21 Jan 2021 Tasmania Daylight Time

Applications close: