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February

Customer Care Specialist

COMMONWEALTH BANK - Launceston, TAS

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Are you someone who loves helping people? We’re on the lookout for Customer Service Representatives who genuinely care about having real, meaningful conversations with our customers. You’ll need to go above and beyond when it matters most.

Do work that matters

In your role you will take inbound calls from customers on a broad range of everyday banking enquiries. You’ll leave a lasting impression on your customers by providing friendly, personal and efficient service. You are empathetic and, by walking in the customer’s shoes, you’ll ask the right questions to understand what they really need. You’ll do your very best to resolve all enquiries on the first call and you’ll achieve this by building and maintaining an extensive knowledge of our products and processes.

See yourself in our team

We have a number of positions based within our contact centres across multiple locations in Launceston and Hobart that vary in shift pattern.

Role specifics:

  • Role commences on Monday 22nd March 2021
  • You must be available for 7 weeks of full time (virtual) training Monday-Friday, 9am-5pm.
  • Full Time – Work From Home – Monday to Friday between the hours of 9:30am – 6:15pm

We want to hear from people who:

  • Are conversation starters and great at connecting with a diverse range of customers
  • take pride in delivering exceptional customer service
  • are natural problem solvers who are proactive in finding solutions
  • have strong verbal communication skills and are confident speaking on the phone
  • Are able to navigate new technology and computer systems efficiently and accurately.

What it’s like working in contact centre:


A role in a contact centre is fast paced, because every day we deal with thousands of customer enquiries. We work in shifts, so you’ll know a couple of weeks in advance when you’re scheduled to work. And when you’re in the contact centre your shift will be structured, so you’ll know exactly when you’ll be taking your lunch break or able to grab a cup of coffee.

Because we’re here to support our customers, there are KPIs we need to meet, and you’ll be able to track your progress daily. Whether you’re making outbound calls or receiving inbound calls, you’ll be multi-tasking across two screens with several different systems on the go. But don’t worry, we’ll support you with great training and be there every step of the way!

At CommBank we’re proud to support flexible working. The position has been redesigned and repurposed so you can successfully perform your role in the comfort of your own home. All you need is a designated work area, connection to internet and a landline (dedicated for work use only) then leave the rest to us!

We’ll guide you through virtual training and inductions, workstation setup, self-assessment and e-learning modules to help you adapt to working from home. We’ll also schedule occasional in-office days to ensure you can stay engaged and connected with your team.

Need more reasons to apply?

Our Contact Centre Team are a diverse bunch who thrive in a buzzing, enthusiastic and supportive environment. You’ll work with and learn from the best Our Team Leaders will support your development and help you grow both personally and professionally.

As well as offering a competitive remuneration package, CommBank employees have access to a variety of benefits including discounts on banking products and services, extra leave options, exclusive discounts to major merchants and much more.

If you’re excited about this role and want to be part of our team - Apply now!

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 13/02/2021

Launceston, TAS

Customer Service & Call Centre




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